We value your trust – and that begins with how your privacy is treated. Your personal and health information stays protected through every step, from the moment you visit our site to the services you rely on.
This Privacy Policy explains how true-clients.com collects, uses, and protects your data. We follow U.S. privacy regulations, including HIPAA and relevant state laws, to keep everything handled with care, clarity, and respect.
Privacy should feel straightforward, not confusing. That’s why we’ve written this policy in clear language – so you always know how your information is managed and why it matters.
The Details You Share Help Us Support You Better
Every piece of information you provide plays a role in how we serve you. We collect only what’s truly needed to deliver care that’s accurate, secure, and personal.
Here’s the kind of information we may request – and why it matters:
- Your name, phone number, email, and address help us stay in contact and get your order to the right place.
- We use your birthdate to confirm eligibility for specific medications and pharmacy services.
- For prescriptions, your health information allows us to prepare the right treatment and offer responsible care.
- We keep track of your previous orders and preferences to offer helpful suggestions and streamline future visits.
- If you apply for a role with us, we’ll collect your resume and cover letter to learn about your experience.
We also look at how people use our website – things like clicks and time spent on pages – to help us improve your experience. If any of that data connects back to your identity, it’s treated with the same level of care as your other personal details.
You’re always in control of what you choose to share. Some services, like prescription fulfillment or shipping, may not work without key information – but we’ll always be transparent about what’s needed and why.
Why Your Information Matters
Every detail you share helps us take better care of you. From getting your prescriptions right to making sure your experience feels personal and smooth, your information makes it all possible.
Here’s how it supports what we do:
- Preparing your prescriptions with accuracy and care
- Organizing shipments so your medications arrive on time
- Offering extra support through care programs when needed
- Helping with paperwork for insurance or reimbursements
- Following the rules that keep pharmacy services safe and compliant
- Spotting ways to improve how our systems work for you
- Making your experience feel more tailored, less one-size-fits-all
If there’s ever a new reason we need to use your details, you’ll hear it straight from us – clearly explained, with nothing hidden in fine print.
When Your Information Is Shared – and Why
Your privacy is something we handle with respect. We only share your information for reasons that truly matter – reasons that help us serve you better or fulfill responsibilities we’re bound to.
Here are a few examples of how your details might be shared:
- With trusted partners who help us get things done – like payment processors, shipping providers, or tech teams who keep the site secure and running
- With regulators or law enforcement if we’re legally required to help with a valid request or to help stop fraud
- With legal or financial experts during audits, business reviews, or if we’re adjusting how the company is structured
When you give a clear go-ahead, such as approving a specific use of your data or completing an action that shows permission – like placing an order
We don’t sell your information. We don’t swap it, trade it, or use it for anything unrelated to the services you signed up for. Every piece of data is handled with care, and every share is done for a reason tied directly to your experience with us.
How We Use Cookies (The Digital Kind)
Like most websites, we use cookies to make your visit feel smoother and more tailored to you. These tiny files sit quietly on your device and help with things like remembering your login, keeping track of your preferences, and showing you content that actually fits what you’re looking for.
Cookies also help us understand what’s working and what could use a little polish – so the site runs faster, feels more intuitive, and gets better over time.
Not a fan of cookies? That’s completely your call. You can adjust or turn them off anytime in your browser settings. Just a heads-up: doing that might affect how certain parts of the site work, like staying signed in or seeing recommendations that match your interests.
Where Your Information Is Stored
Your information is housed on secure servers designed to keep it protected – always. While our team operates in the U.S., some of the technology we use, like cloud services or customer support tools, may process data in other countries.
Even when your information travels, privacy stays a priority. We work only with service providers that meet strict data protection standards, and we put safeguards in place to keep your details secure – regardless of location.
Occasionally, local laws in those regions may give courts or government agencies the right to request access. In those rare situations, we follow legal requirements – but we never stop working to protect your privacy every step of the way.
You’re Always in Charge
How your personal information is handled is entirely up to you. We believe privacy should feel straightforward, not buried in fine print or out of your hands.
When you use our services – like placing an order, asking for support, or uploading a prescription – you’re giving us the green light to use the information needed to help you. Nothing is done in the background or assumed. If we ever want to use your details for anything outside of your care or regular service, we’ll ask directly – and explain exactly why.
Changed your mind about sharing something? That’s okay. You can update your preferences or withdraw permission anytime. Just reach out. If it affects how we fill prescriptions or handle deliveries, we’ll talk you through what that means so you can decide what works best for you.
For Parents and Guardians
Our site is built for adults. It’s not meant for anyone under 16, and we don’t knowingly collect personal details from children.
If you’re under 16, we ask that you don’t share any personal info here. If we learn that a child’s information has been submitted by mistake, we’ll remove it from our system as quickly as possible.
If you’re a parent or guardian and think your child may have shared something with us, feel free to reach out. We’ll handle it with care and do everything we can to make things right.
How We Look After Your Information
Keeping your personal details safe is a priority for us. From secure servers to thoughtful policies, we’ve built layers of protection into how we work – so your information stays where it belongs.
Our team follows clear rules around privacy, and everyone is trained to handle your data with care. We also use trusted technology and physical safeguards to reduce the chance of mistakes or unauthorized access.
That said, the internet isn’t perfect. Things like emails or online forms can sometimes be exposed as they move between systems. We do everything we reasonably can to protect your data – but for anything that happens outside our walls or beyond our systems, complete security can’t be guaranteed.
If you ever have questions about how your info is stored or used, just ask – we’re always open to a conversation.
You’re in Control
Your information is yours – it doesn’t sit in a vault you can’t access. If something’s off or you’d like to make a change, we’re here to help you take charge.
Here’s what you can do:
- Take a look – Curious about what details we have on file? You can request a copy anytime.
- Make corrections – Notice an old address or outdated number? Just let us know and we’ll fix it.
- Limit how it’s used – Prefer that we only use your data for essentials? You can ask us to scale things back.
- Push back – If you’re not on board with a certain use of your info, we’ll hear you out and adjust where possible.
- Transfer your info – Moving to another provider? We’ll help securely send your data over.
- Ask us to delete it – Want your details removed from our system? We’ll handle that unless the law says we need to keep it.
We treat every request seriously and respond with respect and transparency. Have questions or want to take action? Reach out anytime. You decide what happens with your data – we’re just here to make it easy.
When Your Information Travels
Some of the tools we rely on – like cloud platforms and tech support – may be based outside the United States. So, in certain situations, your personal information might be stored or processed in other countries, where privacy laws can work a bit differently.
That doesn’t mean your data is left unprotected. Before anything is transferred, we put solid privacy measures in place. These include secure agreements with our service providers to keep your information handled with the same care and protection it would receive here.
No matter where your data goes, our responsibility doesn’t change. We treat it with the same level of attention and respect – always.
About Links to Other Sites
You might occasionally find links on our site that lead to other websites. These are added to offer extra information or helpful resources – but once you leave our site, you’re stepping into someone else’s online space.
Those sites follow their own privacy rules. We don’t manage them or control how they collect, use, or protect your information. That’s why it’s a good idea to check their privacy policies before sharing anything personal.
This policy only applies to what happens here and the information you give us directly. While we aim to connect you with trustworthy sources, we can’t guarantee how other websites handle privacy or security.
Staying Informed
As our services grow and shift, we may update this Privacy Policy to match how we handle your information. When changes happen, you’ll see the new “Effective Date” at the top – so you’ll always know when something’s been revised.
It’s a good idea to check in from time to time, just to stay current. If we ever make updates that significantly affect how your data is used or your privacy rights, we’ll make sure you hear about it directly. We believe in keeping things open and clear – because you deserve to know what’s happening with your information.
Got a Question? Let’s Talk.
If you’re wondering how your information is used, want to double-check something, or just feel like reaching out – we’re easy to find.
Big questions or quick clarifications – we’re happy to hear from you. You can contact our privacy team through any of the options below:
- Email: [email protected]
- Phone: +1 623-245-1474
- Mail: 7611 W Thomas Road, Phoenix, AZ 85033, USA
Prefer something fast and simple? Use the contact form on our site. It goes straight to our team – no robots, no bouncing around. We’ll do our best to respond promptly, because your privacy deserves real attention, not just automated replies.