What kinds of treatments are available here?
From daily go-tos like cold meds and pain relievers to more specific therapies for things like high blood pressure, men’s health, and weight control – you’ll find a wide mix. It’s all laid out in our product catalog online. Some meds, though, fall under stricter rules. Prescription-only items like clonazepam or diazepam need prior approval from your doctor, including an in-person visit. If you try adding one of those to your cart, we’ll let you know right away – no guesswork needed.
Do you stock both brand-name and generic meds?
Yes, and the choice is yours. You can stick with the original brand you recognize or switch to the generic version and save some serious cash. Generics are just as effective – they’ve got the same active ingredients, strength, and therapeutic impact. The difference? You’re not paying for flashy branding or a company’s marketing billboards. So if you’re looking to spend less without cutting corners on quality, generics are a solid pick.
Why are the prices way lower than at my local pharmacy?
Fair question – and one we hear a lot. The short answer? We skip the bells and whistles. No big ad campaigns. No retail markup. And we work with manufacturers in countries where making medicine doesn’t cost a fortune. These savings get passed right on to you. Also, because our products come from overseas and aren’t sold through local retail channels, they aren’t hit with regional licensing fees or hidden add-ons. And yes, everything is sourced responsibly – no shady labor practices, ever.
So what exactly makes a generic drug “generic”?
A generic is essentially a no-frills version of a brand-name medicine. Same core ingredient, same results – it just skips the advertising hype and designer packaging. Generics are approved to match the original in how they’re absorbed and how they work, so your body gets the same treatment. What you don’t get is the higher price tag. It’s quality care, minus the branding cost.
Why does the pill name look unfamiliar?
Great catch – and it’s all about the naming rules. The name stamped on your pill is usually the active ingredient, not the brand name you might see on TV or at the pharmacy. Brand-name drugs are trademarked, so generic versions use the non-branded, scientific name instead. It might look different on the label, but it works the same inside your body. Different name, same effect.
Why doesn’t the generic pill look like the branded one I know?
It’s not a mistake – it’s actually by design. The shape, color, and even markings of brand-name pills are legally protected, sort of like a company logo. Generic makers have to steer clear of that look, even if the medicine inside is identical. So the pill might look different, but rest assured, it works just the same. Same ingredient, same effect – just in a different outfit.
Do these medications meet quality standards?
They do – just not always the U.S. ones. Everything we offer is made in India by licensed pharma companies that follow their national standards, which are set by the CDSCO (India’s equivalent to the FDA). These medicines are cleared for export and are used in many parts of the world. They’re manufactured in certified facilities, and each batch is quality-tested before leaving the factory. So while they may not carry a U.S. FDA stamp, they’re trusted internationally and held to strict safety guidelines.
What’s the real difference between soft tabs and regular tablets?
It’s mostly about speed and convenience. Soft tabs melt right under your tongue, which means they skip the digestive system and head straight into your bloodstream. That faster absorption often leads to quicker results – something a lot of people appreciate when timing matters. They’re also more forgiving when it comes to meals or drinks (even if you’ve had a big dinner or a glass of wine). Regular tablets, on the other hand, need to be swallowed and processed by your stomach, so they take longer to work – and it’s generally better to take them on an empty stomach, without alcohol in the mix.
Will you be adding more medications in the future?
Absolutely – we’re always working to grow our catalog based on what people actually need. If there’s something you’re looking for and can’t find on the site, let us know. In many cases, we can help source it or consider adding it to our lineup. Your feedback isn’t just welcome – it’s what guides our next steps. So if there’s a medication you’d love to see here, don’t hesitate to reach out.
Is there a minimum age to use your service?
Yes – our service is strictly for adults 18 and over. This isn’t just policy; it’s a legal and medical requirement. Even with a parent’s permission, we can’t process orders for anyone under that age. We take this seriously to keep everyone safe and stay aligned with prescription regulations for online pharmacies.
How can I pay for my order?
We’ve made paying as smooth as possible. You can use major credit cards, SEPA bank transfers, or even cryptocurrencies if you prefer that route. As soon as your payment clears, we get to work – your order is packed and shipped without delay. No extra hoops, no waiting around.
Which credit cards do you accept?
We accept all the big names, so you’ve got options. Visa, Mastercard, American Express, Discover, JCB, Maestro, and Diners Club are all good to go. No matter where you’re shopping from, there’s likely a card in your wallet that’ll work just fine.
What happens after I hit the “Place Order” button?
Once you place your order through true-clients.com, we swing into action. First, a licensed physician reviews the details you’ve provided to make sure the treatment’s a safe fit. If everything checks out, they issue a prescription and send it directly to our pharmacy team. From there, the process moves fast – your meds are packed with care and usually ship out within 24 to 48 hours. If the doctor has any follow-up questions, we’ll get in touch before proceeding. It’s a short chain – human, secure, and efficient.
When will my credit card be charged?
Your card isn’t charged the moment you place an order – we wait until everything checks out. Once our team reviews and approves your request, the payment goes through and your order heads straight into preparation. You’ll get a confirmation email the moment that happens, so you’re never left guessing about the status.
Why didn’t my payment go through?
There are a few reasons a payment might not be accepted. Start by double-checking your card details – just one wrong number can block the transaction. If everything looks good, your bank might’ve flagged the charge as suspicious, especially if it’s an international payment. It’s also worth checking your account balance or making sure your card is authorized for online purchases. Still no luck? A quick call to your bank usually clears things up fast – they can approve the transaction on the spot.
How are orders shipped?
You’ve got two options, depending on your priorities. If speed and full tracking are what you’re after, our courier service is your best bet – it’s quicker and lets you follow your package every step of the way. Prefer to save a bit? Registered airmail is more budget-friendly, though delivery takes longer and tracking updates may be limited. You’ll get to choose what suits you best at checkout.
How long does delivery usually take?
That depends on the shipping method you pick. Standard airmail typically takes anywhere from 2 to 3 weeks – sometimes less, depending on where you are. Go with EMS courier, and your order should arrive in about 5 to 7 business days, not counting weekends or holidays. EMS also includes tracking, so you can check progress as it travels to your door.
Can I change my order after it’s placed?
Yes – if your order hasn’t shipped yet, there’s still time to tweak it. Need to adjust the quantity, swap an item, or fix a detail? Just reach out to our support team as soon as you can. We work fast behind the scenes, so the sooner we hear from you, the better the chances we can catch it before it heads out the door. Once it’s shipped, it’s locked in.
Can I switch the shipping method after ordering?
Possibly – but it’s all about timing. Orders usually move into processing within 24 hours after payment goes through. If you need to upgrade your shipping or change your delivery preference, get in touch right away. If your package is still in our hands, we’ll do our best to make it happen. But once it’s been handed over to the carrier, we can’t reroute or adjust it.
Do you ship internationally?
Yes, we ship to a wide range of countries around the world. That includes the United States, Canada, Australia, New Zealand, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Sweden, Norway, South Africa, Singapore, Japan, and many others. We work hard to make sure your package arrives safely, discreetly, and on time – no matter where you live. If your country isn’t listed or you’re unsure about delivery to your area, just reach out to our support team and we’ll be happy to check for you.
How do you package the pills?
Every order is packed with two priorities in mind: privacy and protection. Tablets come sealed in blister packs – ten per strip – to keep them fresh and secure. For example, an order of 60 pills arrives as six strips, neatly tucked into a plain, discreet envelope. Bigger quantities may be split into multiple envelopes, depending on your location and shipping logistics. So don’t be surprised if part of your order lands first and the rest follows a day or two later. We keep it low-key, reliable, and easy to track.
Can I track my order once it’s shipped?
Definitely. As soon as your order ships, we’ll send you a tracking number and a link so you can keep an eye on its progress. This is available for all courier shipments. If you ever want to check the status yourself, just log into our support site. Sometimes it takes a day or two for tracking info to go live – so don’t worry if it’s not immediate.
What should I do if I entered the wrong address?
No stress – mistakes happen. If your order hasn’t shipped yet, just contact us right away and we’ll correct the address on the spot. If it’s already been sent out, we’ll do everything we can to help reroute it or work with the courier. Depending on where the package is in the process, there might be a delay or the parcel could get returned – but we’ll walk you through the next steps either way.
Can I place an order on someone else’s behalf?
You can, as long as you have their full consent and accurate information. All medical details and shipping data must reflect the actual recipient, and if a prescription is needed, it must be issued in their name. We take patient privacy seriously, so make sure everything is filled out correctly to avoid any delays.
How is my privacy handled here?
We treat your privacy like it’s our own. Every detail you share – name, address, payment info – is encrypted using advanced security tech from the moment you enter it. We don’t sell or share your data. Behind the scenes, our system is tested regularly to block out any threats or unauthorized access. And when it’s time for delivery, your package is plain and unmarked – so only you know what’s inside. You can also check out the full privacy breakdown on our site anytime.
What’s SSL encryption and why should I care?
SSL encryption (that little padlock you see in your browser) is what keeps your information safe while you shop or browse online. It scrambles sensitive data – like your credit card number or address – so that no one can intercept or read it while it’s being sent from your device to our servers. It’s the digital version of sealing a letter in a tamper-proof envelope. Whenever you see “https” in the address bar, it means your connection is secure and verified. Without SSL, personal info is left exposed. That’s why we never go without it.
What if customs causes a delay?
Customs hiccups can happen, but you’re not on your own. If your package gets held up, just let us know – we’ll jump in right away to see what’s going on. Our team knows how to navigate these situations and will do everything possible to get things sorted and your order moving again.
I didn’t get a confirmation email – what now?
If nothing landed in your inbox, a few things could be at play. It’s possible there was a small typo in the email address you entered – happens more often than you’d think. Or, our email might’ve been filtered into your spam or junk folder, especially if your settings are strict. Another reason? If your inbox is full, messages might bounce back. Still can’t find it? No problem – just contact us and we’ll resend your confirmation manually.
Will I need to be home when the delivery arrives?
Usually, yes – a signature is required to hand over your package. If you’re not home, the delivery service will leave a note with instructions on where to collect it, whether that’s a nearby post office or a courier pick-up point. It’s all about keeping your order secure and out of the wrong hands.
I only got part of my order – where’s the rest?
That’s totally normal for larger orders. To keep things running smoothly (especially through customs), we sometimes split shipments into separate packages. They’re usually sent out close together, but they may arrive a few days apart depending on postal services in your area. If the rest hasn’t turned up after a reasonable wait, just contact our shipping team and we’ll follow up right away.
What if my order shows up damaged – or not at all?
If your package arrives in rough shape or seems to have vanished into thin air, we’re here to help. Let our support team know what happened, and we’ll sort it out. Depending on the situation, we’ll either send a replacement or process a refund – whatever works best for you. Either way, we’ll make sure you’re not left hanging.
Can I cancel my order?
Yes – if it hasn’t shipped yet, you can cancel without a hitch. Just reach out as soon as you can so we can stop it before it’s processed. Once the order is out the door, cancellations aren’t possible, but we’ll always try to help if something unexpected comes up. You’ll find the full policy laid out in the terms section on our site.
Do I need a prescription for all medications?
Not for everything. Many of the products we offer are available without a prescription. But for certain treatments – especially those classified as controlled or prescription-only – a valid prescription is required. If the medication you choose falls into that category, we’ll let you know during the checkout process and guide you through what’s needed next.
Why do I need to pay for shipping insurance?
Shipping insurance is there to protect your order and give you confidence. It covers your order in case something goes sideways – like if your package gets lost, delayed beyond reason, or doesn’t arrive at all. If that happens, we’ll step in and offer a refund or send out a replacement. The insurance lets us do that quickly, without red tape. Just a heads-up: if a refund is processed, the insurance fee itself isn’t included, since it’s already been used to cover the risk of delivery over long distances.
Do you offer discounts or promotions?
We sure do! We regularly run special deals – sometimes it’s a discount on bulk orders, other times it’s a free shipping offer or a promo code just for subscribers. If you’re a returning customer, there may be extra perks waiting for you. The best way to stay in the loop? Sign up for updates or keep an eye on the homepage – our latest offers tend to go fast.
What should I do if my package never arrives?
If your order seems to be taking longer than expected, here’s what to do: start by checking with your local post office – it might be waiting there for pickup or have been held for a signature. If it’s not there, get in touch with us and we’ll jump in to investigate. Just to give you a rough timeline: courier deliveries usually arrive in 5–10 business days, while airmail can take up to three weeks. If that window has passed, we’ll work with you to make things right – replacement or refund, whatever you need.
What’s the best way to reach customer support?
We’re easy to reach and ready to help. Call us at +1 623-245-1474, send an email to [email protected], or use the contact form on our website. Need an update, have a question, or looking for help with your order? Just reach out – we’ll respond quickly, and a real person will be there to assist you.